Dr. Basir Sajjad Bhat

I’m writing to express my gratitude for the service provided by Dr. Basir Bhat at the Aster Clinic at Business Bay.

In all my years of medical attention in Dubai, or anywhere for that matter, Dr. Basir Bhat stands out. Since working first at the JW Marriott in Deira back in 1995, I’ve had to poor experiences. Usually, a doctor comes to my hotel, spends 10 minutes, charges 500 AED and leaves. At the Canadian Hospital, after waiting three hours, I was seen by non-English speaking nurse and doctor, robotically treated and released.

On my most recent visit while working with the new Downtown Renaissance, I had a very different experience—thanks to Dr. Bhat. The concierge set up an appointment to check out a cut on my left leg. Dr. Bhat treated and reassured me that the wound was inflamed, not infected. I was impressed with his expertise, and as importantly, his empathic manner. He even invited me to call if I had further concerns.

A few days later, suffering with stomach cramps and diarrhea. I called Dr. Bhat and he had me come to the clinic immediately. He ordered a rehydration IV drip and advised a special diet. He also gave me his schedule and told me to call with updates on my progress.

A day or two later, after more stomach cramps and diarrhea, he had me return. Dr. Bhat ordered another IV drip, and several medications to ease my stomach. His treatment enabled me to keep working, and most importantly, feel less anxious knowing that advice, or a follow up visit, were just a phone call away.

On November 24^th, the night of my departure he fit me in one last time. His kind and steady hand sent me on my way with total confidence that I would be comfortable and stress free on my journey home.

It’s rare to meet someone in medical field, or for that matter, in any profession with Dr. Bhat’s special brand of knowledge, compassion, emotional intelligence and insightful eye—what I like to call hospitality DNA.

I’ve been fortunate to have worked with some of the service greats: Disney, Marriott, Ritz Carlton, Four Seasons and the iconic 7-star Burj Al Arab. And, I’ll never forget a quote from a former Nordstrom CEO that great service is “unexpected, unnecessary and undeserved.” And, in my view, Dr Bhat serves in that spirit.

You’re fortunate to have the doctor’s expertise and empathic manner. In my future trips to Dubai, I feel comforted knowing that I’ll hopefully have Dr. Bhat as my connection to good health and well-being.

With gratitude,

Bob Brown

President Bob Brown Service Solutions

First of all, thank you for your patience and kindness that you showed me during my visit to the clinic.
I had a lot of trouble with my back and weakness generally in the whole body, after visiting several other doctors I finally thought that this will remain with me for life. But I had a good luck of meeting you by chance when I visited your facility.
In the next few visits, I could clearly see that change and my strength grew back. I cannot thank you enough that I am now able to lead my normal life. I will continue to remain in touch with you and aster Thank you, Dr. Basir.

I was very fortunate to find a doctor like Dr Basir who understands and treats patients with easy and give clear and user-friendly instruction. I had trouble with my stomach, more often it would cause me much pain and agony. After only first few visits I could clearly see a reduction in pain and ability to avoid certain habits which resulted in better conditions for my health. I cannot thank you enough for this. I will continue to visit you and also have recommended you name to my close relatives and associates.